Terms of Use

Rinnai America Corporation values and respects the privacy of is customers and users. This Privacy Notice provides you with information about how we collect, use, and disclose personal information, and describes choices and rights available regarding your personal information. If you have any questions, please contact us via the channels listed below. 

About This Notice

This Privacy Notice (“Notice”) describes the information that Rinnai America Corporation and its subsidiaries and affiliates (collectively, “Rinnai,” “we,” or “us”) collects, uses, shares and stores about you, including personal data, and provides guidance and information regarding our processing of personal data. This Notice also describes the privacy practices of Rinnai, and applies to the information we collect in association with your interactions with us, including, but not limited to:
•    Use of our websites, including mobile websites
•    Use of our applications for mobile phones, tablets, and other smart devices
•    Phone and email communications with us
•    Social media interactions on our websites and other third-party websites like Facebook, YouTube, Instagram, and Twitter
•    Viewing our online advertisements or emails

What Do We Collect?

We only collect personal information that you voluntarily submit to us. Your personal information may be collected from forms you complete and submit to us, from information you enter on our websites or applications, or information you provide to use via telephone or other methods. The table below describes the categories of personal information we collect, the sources we collect the information from, our purposes for collecting the information, and the types of recipients that receive the information from us. 

Identifiers

•     What Information Does This Include: Name, email address, phone number, username, physical address, device identifier (including model and serial numbers)     
•     Where Do We Collect It From: Directly from you or the devices you use to access digital services, such as websites and mobile applications    
•     Why Do We Collect It: Registering your Rinnai device for warranty purposes, customer care, communicating with you, learning about customer trends and interests as well as personalizing digital content.     
•     Who Do We Disclose It To: Upon your request, we disclose this information to our affiliated contractors and plumbers so they may provide service or repairs to your Rinnai device. Third parties who offer products or services that we believe will be of interest of value to our customers.

Location Information

•    What Information Does This Include: Location based on IP address or mobile device location. 
•    Where Do We Collect It From? Directly from you or the devices you use to access digital services, such as websites and mobile applications    
•    Why Do We Collect It: Communicating with you, for customer care as well as learning about customer trends and interests.
•    Who Do Disclose It To: We do not disclose this information to third parties. 

Inferences

•    What Information Does This Include?    Customer created schedules for Rinnai devices.
•    Where Do We Collect It From: Directly from you or the devices you use to access digital services, such as websites and mobile applications
•    Why Do We Collect It: Communicating with you, for customer care as well as learning about customer trends and interests.    
•    Who Do Disclose It To: We do not disclose this information to third parties. 

Information that May Be Considered Sensitive Personal Information

•    What Information Does This Include: Account login credentials, and precise geolocation.      
•    Where Do We Collect It From: See relevant disclosures above regarding Identifiers (for account log in credentials) and Location (for precise geolocation)    
•    Why Do We Collect It: See relevant disclosures above regarding Identifiers (for account log in credentials) and Location (for precise geolocation)    
•    Who Do We Disclose It To: See relevant disclosures above regarding Identifiers (for account log in credentials) and Location (for precise geolocation)

How Do We Use Your Information?
•    To deliver information to you and to contact you regarding administrative notices, including notices about changes to the Privacy Policy.
•    Respond to your questions or comments.
•    Upon your request, we will provide your information to third party contractors and plumbers, so they may assist you in the service, repair, or maintenance of your Rinnai device.
•    Better understand your purchasing habits.
•    To improve our business, products, services, including our websites, mobile applications and applications for other connected devices. 
•    Communicate with you and inform you about special promotions or other products.

Sharing Your Personal Information With Others

For certain promotions or product requests, we may share your information with outside companies to fulfill your order. These companies are carefully selected by us, and are companies that also take the protection of your personal information seriously.

Rinnai sometimes becomes aware of other companies that are offering products or services we believe will be of interest or value to our customers. We may share your contact information with such businesses in order to provide this valuable information to you. Should you prefer that we not share your information in this manner, you may contact our customer service department at any time and we will be happy to remove your information from these lists. Even if you elect not to have your information shared with other businesses, we will continue to contact you for the purposes described above, but will not share your information will anyone else.

Rinnai will not disclose your personal information to others except as provided in this Notice or as required by law.

State Privacy Rights

Depending on the state in which you reside, you may have the following privacy rights, subject to statutory limitations:
•    Right to Know and Access: Consumers have a right to request information about the personal information that we collect, use, disclose, and share, including requesting the specific personal information we have collected about them.
•    Right to Correct: Consumers have a right to request that we correct inaccurate personal information.
•    Right to Delete: Consumers have a right to request the deletion of the personal information that we have collected from them. 
•    Right to Transfer: Consumers have a right to request that we transmit the personal information to another entity.
•    Right to Opt Out of Sales and Sharing or Using for Targeted Advertising: We do not sell or share personal information for purposes to which this right applies. 
•    Right to Limit the Use of Sensitive Information: Consumers have a right to request that we use and disclose certain sensitive information only for certain purposes permitted under law. However, we do not collect or use your sensitive information. 
•    Right to Opt Out of Profiling: We do not profile individuals for purposes to which this right applies.
•    Non-Discrimination: We may not discriminate against you for exercising your rights. 

If you would like to submit a request to exercise one of these rights, or to follow up on a previous request, please contact by e-mail at comments@rinnai.us or write us at :

Rinnai America Corp.
103 International Drive
Peachtree City GA 30269.
Attn: Customer Service.

Use of Cookies

A cookie is a test information file sent from a website to your computer system via your web browser. To improve your visit to our site, we may use cookies to obtain non-personal information. We may aggregate this data to analyze the viewing habits of our site visitors, but it will not be associated with any personally identifiable data.

Security of Your Information

The security of your personal information is very important to us. We use appropriate physical, technical, and administrative procedures to protect your personal information and prevent its unauthorized disclosure. 

Non-Confidential Information

If you send us ideas, comments, suggestions, or questions regarding Rinnai’s products or services or the content of this web site, we may use, disclose, or distribute the information to others without your permission or knowledge. We may use any ideas, concepts, or techniques you send us for any purpose, including to develop or market our products. 

Children's Privacy

Rinnai’s website is not intended to attract children under the age of 13. We do not collect any personally identifiable information from any person we actually know is under the age of 13. If we do obtain personal information about a child under the age of 13, we will promptly remove such information from our records once we receive actual notice that such information has been collected.

Enforcement of Policies or Consumer Concerns

If you believe that we have not adhered to these practices or have any concerns related to the privacy of your personal information, please notify us by e-mail at comments@rinnai.us or write us at:

Rinnai America Corp.
103 International Drive
Peachtree City GA 30269.
Attn: Customer Service.

We will make every effort to investigate and correct the problem promptly.

Changes to This Privacy Notice

We reserve the right to change this Privacy Notice at any time. If such changes occur, we will give notice by posting the updated Notice on this page. Visitors should check back periodically to confirm the then-current terms of this Notice.  

Revised: April 5, 2023